The Office of Information, Outreach and Ombudsman Services exists to enhance the education of children throughout Chicago by bridging students, parents, teachers, employees, and community members to available resources and to ensure accurate information and quality assistance to all.

In fulfilling its mission the Office of Information, Outreach and Ombudsman Services responds in a multitude of ways. In handling the main switchboard for the Board of Education the office receives thousands of calls a day. Staff members answer questions, give telephone numbers, transfer calls or provide information. As well, the Office of Information, Outreach and Ombudsman Services responds to individuals requesting assistance with issues involving the Chicago Public School System. These school related problems are resolved by Ombudsman Service Representatives acting as facilitators between the parties involved.

Twenty-four hour assistance is provided by the Office of Information, Outreach and Ombudsman Services through an answering service that receives calls after office hours. In an emergency the service contacts staff members to address issues immediately.

The Office of Information, Outreach and Ombudsman Services's goal is to make the Chicago Public School system work better for all of Chicago. It is accessible and accountable to the people it serves.

 

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