FAQs

This FAQ has been designed to assist vendors and other stakeholders in efficiently answering all Procurement related questions. If this list still does not answer the question you are looking for, please contact us at purchasing@cps.edu.

Vendors

Q: The address for my company has changed, how do I update it in the CPS system?
A: Vendor must complete the Change of Address Form and attach documentation to support the change of address and /or name of the Vendor. For a mere change in name, Vendor must attach to the Form supporting documentation, such as documentation from the Secretary of State. If no such documentation was filed with the State (for instance, a mere change of address), the vendor must provide a letter on the company’s letterhead authorizing the change of address and identifying the new address. This  letter must be signed by an officer of the company, noting the title of the person signing the letter.  Please send all documentation to purchasing@cps.edu.

Q: How do I add an additional PO or Pay site to my account?
A: Please complete the same Change of Address Form and indicate if it is an additional address to be added and what kind of address.

Q: How do I change my company name with CPS?
A: In order to change the name of your company, please complete a W9 with the new business name and an contact change form. Please note, your vendor number will remain the same IF your tax ID number does not change.

Q: How do I reactivate my vendor number?
A: The same process applies for reactivating a vendor number as it does for new vendors. You must be reply to and win a soliciation or be sponsored by a school or department.

Q: I want to increase my spend limit, how can I do that?
A: Vendors who do not have an active contract with the Board of Education cannot increase their spend limit.

Q: How do I become a "Pre-qualified" contractor?
A: In order to become a "pre-qualified" contractor you must reply to an RFP or RFQ for "Pre-Qualified" Contractors. This solicitation is open to the public. Those vendors who are chosen to be on this contract will have the ability to bid on the "Current Opportunities for Pre-Qualified Contractors."

Q: I used to have a vendor number but do not know if it is still active or what the number is, where can I find my vendor number?
A: If you are looking for your vendor number please contact purchasing@cps.edu with the name your vendor number would be under or the Tax ID number, these are the best ways we can search for your number. We will help you find your vendor number and let you know if it is still active.

Insurance

Q: I am a sole proprietor or individual in the process of securing a vendor number but do not have business insurance, how do I still comply with the CPS Insurance Requirement?
A: You or your firm may be eligible for the small vendor program that is endorsed by the Board of Education. This program is solely for sole proprietors or small businesses that conduct educational/consulting/speaking engagements and visit CPS locations. It is not intended for any individual or organization that engages in professional services, repairs or maintenance. If eligible, click here for the application and instructions.

iSupplier Portal

Q: I am receiving error messages such as “Secure Connection Failed”, "Insecure Connection" or "SSL Error" when I try to access the iSupplier Portal.
A: CPS Oracle Applications, including the iSupplier portal, are no longer compatible with recent browser updates. Please use compatible browser versions: Internet Explorer 10 and below or Google Chrome 38 and below.

Q: I am able to log into the iSupplier portal but do not know how to navigate to view the POs or invoices.
A: The iSupplier Portal offers a comprehensive manual of Training Documents with step-by-step instructions and screenshots to navigate through the portal.

Payment

Q: Why have I not received payment on invoices I have submitted?
A: All invoice and payment questions should be directed to our Accounts Payable depatment at accountspayable@cps.edu or 773-553-2760. Please note that all invoices must include an approved CPS PO number in order to be processed.